This Refund Policy applies to all services offered by Birokrato and Goldigen GmbH through https://birokrato.com, including but not limited to:

1. Document Review (online)

2. 60-Minute Online Consultation

3. Official Appointments Translation (in-person)

By booking or purchasing any of our services, you acknowledge that you have read, understood, and agreed to this Refund Policy, in addition to our Terms and Conditions, Right of Withdrawal, and Privacy Policy.

Important Disclaimer

All services provided by Birokrato and Goldigen GmbH are informational and support services only. They do not constitute legal advice and must not be interpreted as such. Refund eligibility does not change based on outcomes, decisions by authorities, or the client’s personal expectations.

Booking Rules

• Appointment services can be booked up to 2 calendar days before the scheduled service or meeting.

• Payment is required in full at the time of booking unless otherwise stated.

• Once a service is booked, resources, time slots, and personnel are reserved specifically for the client.

Right of Withdrawal

Clients may be entitled to a statutory right of withdrawal in accordance with applicable consumer protection laws, as described in detail here:
https://birokrato.com/right-of-withdrawal/

If a client expressly requests that a service begin before the withdrawal period expires, they acknowledge that their right of withdrawal may be limited or lost once the service has been fully or partially performed.

Refund Conditions by Service Type

1. Document Review Service

• If the document review has not yet started, a refund may be requested within the applicable withdrawal period.

• Once the review process has begun, including internal assignment or initial assessment, no refund will be granted.

• If the document review has been completed and feedback delivered, no refund is possible.

2. 60-Minute Online Consultation

• Cancellations made more than 48 hours before the scheduled consultation are eligible for a full refund.

• Cancellations made less than 48 hours before the scheduled consultation are not refundable.

• If the client does not attend the consultation or is unavailable at the scheduled time, the service is considered delivered and no refund will be issued.

• Technical issues on the client’s side, including internet connectivity problems, do not qualify for a refund.

3. Official Appointments Translation

• Cancellations made more than 48 hours before the scheduled appointment are eligible for a full refund.

• Cancellations made less than 48 hours before the appointment are not refundable due to prior scheduling, preparation, and travel commitments.

• If the client fails to attend the appointment or provides incorrect appointment details, no refund will be issued.

• If the appointment is canceled by the authority or third party and the client informs us at least 48 hours in advance, a refund or rescheduling may be offered at our discretion.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• Dissatisfaction with the outcome of a bureaucratic process

• Delays or decisions made by public authorities or third parties

• Client errors, including incorrect information or incomplete documents

• Failure to read service descriptions or disclaimers

• Services already delivered or partially delivered

Rescheduling

• Rescheduling requests must be made at least 48 hours before the scheduled service.

• Rescheduling is subject to availability and is offered at our discretion.

• Late rescheduling requests may be treated as cancellations without refund.

Refund Processing

• Approved refunds will be processed using the original payment method.

• Refund processing times may vary depending on the payment provider, typically within 5 to 20 business days.

• Any transaction or payment processing fees charged by third parties may be deducted where legally permitted.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will become effective upon publication on our website. Clients are encouraged to review this policy regularly.

Contact Information

For questions regarding this Refund Policy or to request a cancellation or refund, please contact us through the official contact channels listed on:
https://birokrato.com

 

This Refund Policy should be read together with our:

• Terms and Conditions: https://birokrato.com/terms-conditions/

• Right of Withdrawal: https://birokrato.com/right-of-withdrawal/

• Privacy Policy: https://birokrato.com/privacy-policy/

 

Last updated: 17.12.2025